Policy

To Place an Order

All catering orders should be submitted at least 24 hours prior to the event.  This ensures that we have adequate product and staffing available to make your event a success.  The submitter will receive an e-mail confirmation noting event details once the order has been reviewed.  Although we request 24 hours notice, we do recognize that there are instances in which this is not possible.  We will be happy to accommodate your requests on short notice and fulfill your needs as best as possible.  Some menu items may not be available based on the lead time provided and the individual circumstances of the event.

 

Delivery and Set-Up

Delivery and Set-up are provided by our catering employees.  Pick-up is also available during business hours (7:00am-3:00pm Monday through Friday).  Room set-up and meeting aides are provided through Stowers housekeeping and IT staff.

 

Order Cancellation

Orders cancelled within 24 hours may be subject to a charge for any food specially ordered for that event.

 

Order Information

Please call Michele Williams at 816-926-4160 or Chef at 816-926-4161 for confirmation of the order when placing inside of a 24 hour window.  This request applies to orders placed Friday after 2:00pm for Monday delivery as well. Every Catered function that is delivered and set up is charged a standard 18% Service Fee.  Catered trays that are picked-up in the café are charged a 10% Service Fee.  Events scheduled after-hours may require an hourly labor fee per staff person.

 

Special Dietary Needs

Our Staff offers the culinary knowledge to work with many special dietary needs.  Please ask at the time of ordering so we may effectively meet the needs of all guests.

 

Service

We can provide Service Staff for your event at an additional fee.  Service Staff are typically only used for very large and after-hours functions. Standard daily caterings to conference rooms and labs do not incur any charge for service staff. 

 

Alcoholic Beverage Service may be reviewed with the Café General Manager for Proper Ordering, Bartending Service, and Direct Billing to Third Party per the prior approval of Stowers Institute. Event Planning and appropriate timelines are necessary.

 

Rentals

We can provide for rental arrangements of linens, china, floral and furnishings for your event with a 72-hour notice.

 

Prices

Prices in the CaterTrax system may change due to product availability and market increases.  Any changes will be discussed at the time the order is placed and alternative suggestions may be provided.   China, silverware, linens, and service personnel are available at an additional price.  Functions occurring after normal business hours may be subject to additional labor charges.  Prices and Menu can be customized depending on the size of the group.

 

Our Guarantee

We assure you that no matter what the time-frame for planning an event - months in advance or an hour before - we will provide you with the highest quality products and professional, courteous service and presentation.



Stowers Café
1000 E 50th Street
Kansas City, MO 64110
(816) 926-4160